Our approach to responsible gaming reflects a broader commitment to customer care. Games are provided for entertainment, but players should also be aware of the potential social and financial risks linked to problem gambling.
Staying in control
Gambling should be treated as a form of entertainment, not a way to earn income. It works best when approached with a clear budget and a set amount of time in mind. Chasing losses, playing with money needed for other purposes, or losing track of time and spending are common warning signs. Support is available at any point if a break from gambling is needed, including temporary exclusion from the account.
Recognising a problem
Certain patterns can indicate that gambling has started to cause harm: missing work or school because of it, playing alone for long stretches, hiding the time or money spent, borrowing or lying to fund gambling, chasing losses immediately, or feeling anxious, low or desperate as a result of play. If several of these apply, reaching out to a specialised support organisation is strongly recommended.
Deposit limits
Players can request a deposit limit on their account by contacting customer support. A request to lower a limit takes effect immediately, while raising a limit only applies after a 24-hour cooling-off period, to prevent impulsive changes.
Self-exclusion
Players can pause their account for a fixed period: 24 hours, 7 days, 30 days, 6 months or 1 year. During self-exclusion, deposits, gameplay and promotional offers are blocked, and no new account can be opened. The account reactivates automatically once the period ends, and the player is notified by email; balances cannot be withdrawn until reactivation. The exclusion period may be extended where signs of erratic behaviour or excessive dependence are observed.
Permanent self-exclusion
Players who feel they have developed a gambling problem can request indefinite self-exclusion. Reversing this requires a written request to customer support, followed by a mandatory 7-day cooling-off period before the account can be reactivated. Reactivation may be declined where concerns about problem gambling remain.
Support organisations
- Gambling Therapy – free online support and forums for anyone affected by problem gambling.
- Gamblers Anonymous – peer support network for people looking to stop gambling.
- BeGambleAware – information, advice and free confidential support for problem gambling.
These organisations are independent and not affiliated with our website.
Underage players
Registration is strictly prohibited for anyone under 18. Age is verified for all customers, and any winnings obtained by an underage player are voided.
Parental controls
Parents and guardians sharing a computer with minors are encouraged to install filtering software to restrict access to gambling websites, such as Net Nanny.