These Terms and Conditions govern the use of the website and all services offered on it. By accessing the website, opening an account or continuing to use it, you accept these terms in full. Updates are published on this page and take effect immediately upon posting.
Scope
Together with the privacy policy, individual game rules, and the terms of any promotions, these Terms apply to every use of the website. Where a conflict arises between general provisions and specific promotion terms, the latter prevail. The binding language version of these Terms is English; any translation is provided for convenience only.
Who operates the site
The website is operated by ARDENS S.Z. LTD (registration number HE 460743, Cyprus), acting as agent of the licence holder FairGame G.P. N.V. (registration number 141938, Curaçao, licence OLG/2024/1673/0915), which grants the operating licence for the website. Access to games is provided through a protected network using encryption for sensitive data.
Age and eligibility
Use of the services is permitted only to persons who have reached the legal age of majority applicable to them and are at least 18 years old. It is your own responsibility to check, before and each time you use the site, whether online gambling is permitted in your jurisdiction. If online gambling becomes illegal or restricted in your jurisdiction, you must stop using the site and close your account immediately.
Your account
Access to all site features requires a personal account registered in your own name. Only one account per person, address, phone number, email address and IP address is allowed; duplicate accounts are voided, and any related actions, promotions, winnings and processed payments are cancelled. You are responsible for keeping your login details confidential and for all activity carried out through your account. Accounts may not be sold, transferred or purchased.
Closing your account
Your account may be closed at any time, subject to deduction of applicable charges, by first cancelling any open bets and then contacting customer support. Concerns about problem gambling must be reported explicitly. We also reserve the right to close an account on our own initiative and refund the available balance, after deduction of applicable charges.
Your warranties
By opening an account you confirm that you act on your own behalf, do not have a gambling addiction, are not under the influence of alcohol or drugs, and that all information provided is true and kept up to date. You confirm that any payment method used belongs to you, has not been stolen, and that funds used do not come from illegal sources. Collusion with other players is not permitted.
Identity verification (KYC)
On request, you must provide certified proof of identity, proof of address and transaction history for your payment methods within thirty calendar days. Withdrawals may be withheld until verification is complete. Falsifying or altering documents results in immediate suspension or permanent closure of the account and forfeiture of all winnings.
Deposits and withdrawals
Financial transactions are processed through the payment systems available on the website; withdrawals are, where possible, made using the same method used for the deposit. The account balance is not a bank balance, earns no interest and is not insured. We reserve the right to set minimum and maximum deposit amounts and to deduct any incorrectly credited funds from your balance.
Refunds
Once a deposit (including any bonus) has been played, it cannot be refunded. Refund requests must be submitted within 24 hours of the transaction, or within 30 days if a minor or unauthorised third party accessed the account. Processing times depend on the payment method and can take up to 5 business days.
Withdrawal limits
The minimum withdrawal amount is €40 per transaction. Maximum amounts are €500 per day, €1,500 per week and €5,000 per month; higher limits may be reviewed individually on request. A first withdrawal requires at least one prior deposit. An account may hold a maximum of three pending withdrawal requests at a time. Requests are processed by the finance department on business days between 6:00 AM and 5:00 PM GMT.
Inactive accounts
An account not used for 180 days is considered inactive and may incur a monthly administration fee of €5 until the balance reaches zero. This fee may be changed without prior notice.
Bonuses and promotions
Bonuses are awarded once per person (email, browser, device, IP address) unless stated otherwise, and typically require a minimum deposit of €10 and activation via a bonus code. The maximum bet while a bonus is active is €5, unless stated otherwise. Deposit bonuses generally carry a 40–60x wagering requirement to be met within 3 days of activation. Different game categories contribute differently toward wagering requirements, and jackpot slots are excluded from bonus play. Abuse of bonus terms, including coordinated play, risk-avoidant betting patterns or exploiting software errors, results in forfeiture of the bonus and any related winnings.
Placing bets
It is your responsibility to check that all details of a bet are correct; once placed, a bet cannot be cancelled. Game outcomes are determined by a random number generator; in case of a discrepancy between the display on your screen and the game server, the server result prevails. We are not liable for losses arising from participation in gambling activities.
Fraud and improper use
The website may be used for personal entertainment purposes only. Fraud, exploiting software errors, collusion, money laundering and attempts to gain unauthorised access to systems are strictly prohibited. Where reasonable suspicion of such conduct arises, we may block the account, cancel winnings and balances, and inform the relevant authorities.
Limitation of liability
We accept no liability for loss of data, income or reputation, nor for consequences of incorrectly entered information, fraud, technical failures, interruptions beyond our control, or transactions carried out after correct entry of your login details.
Changes
These Terms may be amended unilaterally at any time. Continued use of the website after a change constitutes acceptance, whether or not you were formally notified. If you disagree with a change, you must stop using the website.
Complaints procedure
Complaints can be submitted to customer support, including your account username, full name, registered email address and a detailed description with relevant dates and times. You will receive an outcome within 10 days of submission; complex cases may require additional time.
Governing law
Any dispute arising from these Terms or your use of the website is governed by the laws of Curaçao and falls under the exclusive jurisdiction of the courts of Curaçao.